WholeYou
Integrating lifestyle medicine into traditional service lines
WholeYou is a holistic health app for Advent Health patients that combines virtual coaching with in-app wellness assessments, goal setting, and tracking to improve health and wellness. Using the clinically proven Harvard Flourishing Index to assess patient wholeness, Patients can track data over time and gain valuable insights into their overall wellness.
My Role
I led all upfront product definition work, writing user stories and product definition guides, as well as UX, UI, and development oversight.
State of Wholeness
To begin the process, patients take an in-depth Wholeness Assessment as part of the product onboarding.
Answers to this assessment were used to calculate their first State of Wholeness score, an ever-evolving shape throughout the experience.
The homepage acts as a jumping-off point for patients. It dynamically updates to offer high-priority action items, quickly track their most relevant actions, remind them of appointments, and offer tertiary support items like notification preferences and other miscellaneous to-dos.
Together patients meet with their coach to create goals in efforts to maximize Wholeness in areas that need it most.
Goals are set to be achieved over the course of three months. Within each Goal, patients are tasked to assign Actions; bite-sized, daily tasks that can be logged easily throughout the patient’s week in service of the larger goal.
Early on, my job was to identify the patient journey and engagement cycle where the product would most impact the patient. I prefer to begin high-level like the above, and with alignment, expand each chapter into a full analysis of actions, touchpoints, and potential features to help inform our eventual PRD.
I outlined our product modeling into digestible documents like this as the product continued to evolve and change as we identified more needs and hit roadblocks. This helped me keep stakeholder alignment and create a reference for the simplest expression of the product intention.
Assessments & Trends
Over the course of time, patients continue to be assessed on their State of Wholeness. It’s important we aren’t explicitly stating an individual is ever less than whole, an interesting design challenge that led to the Shape of Wholeness concept, an amorphous representation of their current state, not a definition of their person.
Additionally, at all times patient’s and coaching staff can see trending data across how their actions are being logged across each quadrant of Wholeness and identify areas that need more attention.
We tapped into AdventHealth’s library of resource content and mapped suggestions to patients based on the Wholeness categories. Where patients scored lower in a given category, we could suggested featured articles that aligned with their particular goals.
Before design ever began, as with every project I work on, every screen of the entire experience was built in high-fidelity wireframes and prototyped in full with our primary stakeholders, as well as piloted with early-adopters on the patient side. We tested logic around suggested actions and goals, different models of tracking wholeness, as well as overall usability.
Outcomes & Takeaways
Working with Epic
Complicated backend systems and endless red tape makes for a particular design experience.
Healthcare is Massive
Working with an organization of this size, decision making happens slow and I learned how to pick my battles, particularly in visual design.
Data Privacy
Even in simpler applications, private health data being captured or entered must be protected at all times.